Dr. Kettinger has taught strategic information management, knowledge management and electronic business in the International Masters of Business Administration (IMBA) program and in executive development programs both domestically and abroad.  Professor Kettinger also regularly taught in the MBA programs at IMD in Lausanne Switzerland and at the Wirtschaftsuniversität Wien, Vienna Austria.

He has over 24 years consulting experience in both the public and private sectors with such organizations as Andersen Consulting, AT&T, NCR, Cambridge Technology Partners, IBM, Bose, Renaissance Interactive and Philips N.V.

Bill has over 85 publications including 4 books, 35 refereed research articles in such journals as MIS Quarterly, JMIS, Decision Sciences,  CACM, Sloan Management Review, Public Administration Review, and Long Range Planning as well as numerous monographs, book chapters, proceedings, and teaching cases.  He has twice served as a special editor for JMIS.

A study appearing in the 2002 HICSS Proceedings, a 2000 study in Information and Management, as well as a 1998 study appearing in Decision Line have all recognized Dr. Kettinger as one of the most productive IS researchers in the world based on the number of articles published in the top IS journals.  

He completed a 3-year study sponsored by Accenture and IMD International that discovered a new comprehensive measure of effective information use that predicts higher business performance. Based on this research project, he co-authored, "Making the Invisible, Visible: How Companies Win with the Right Information, People and IT" published by John Wiley Press, which provides a practical guide to managers developing strategic measures of information assets and knowledge management effectiveness. Scholarly results and discussion of this research project appears in Information Orientation: The Link to Business Performance a 2002 book by Oxford University Press.  He also recently co-edited Process Think: Winning Perspectives for Business Change in the Information Age which examines the evolution and practical application of the process change movement.

Bill has been the recipient on numerous awards such the Society of Information Management's 1995 best paper award honoring outstanding work in the field of information systems. In August 2002 he was awarded a SIM-APC multi-year grant to conduct an international study of the business drivers of IT value.  He has been nominated for several college research and teaching awards. In addition, Bill served as Assistant Dean for the USC Business School from 1988 to 1993 and has been the principal investigator on several million dollars worth of grants.